Email campaigns are paused - ‘pending-sending’ status

If your email campaign pauses, there are several reasons why this could happen. When it shows ‘paused’, the status shows ‘pending-sending’. Here are some of the most common reasons:

You ran out of your monthly allowance

We enforce limits from the backend. Our system automatically disables once your customers have used up your sending allowance. The counter works by calculating the number of emails sent across all your customers from when you signed up to the next 30 days. If it is more than what you purchased, your customer’s campaigns will pause. At this stage, you could either upgrade to a bigger monthly package or ask us about refilling your credit temporarily. We can create a custom invoice, and once paid, we can arrange an immediate credit refill so your customers can keep sending emails without interruptions. Talk to us about email credit refill

You do not have enough sending quota

Each customer can be assigned a sending quota through customer groups. The customer group can enable the restricting of users by setting them quotas through the ‘sending’ tab. The ‘sending’ tab has text fields that allow you to configure how many emails can be sent per time period. The period can be a minute, an hour, a day, a week, a month or even a year. You can configure what happens to users if they run out of quota by either doing nothing, resetting the counter, or moving them to another group. First, check to make sure the user with their campaigns in pause has not run out of their sending quota limits. If they have, it is as simple as resetting their quota by clicking on the ‘Reset sending quota’ button or by putting them into another group with larger sending limits.

No suitable/working delivery server

There are two ways you can set up your delivery server. One way is to attach a working delivery server specifically to be used by a customer. The second way is to register it to be available for use across all your customers. Ensure the customer account having the issue has a proper delivery server setup. If you have a sending server assigned to a specific customer, it will not be used for other customers. Ensure you have at least one available server which is not attached to any customer. This will become a backup option to use in a place where no others.

Incorrect date or time

You might think this is silly, but you would not believe how often clients contact us without checking the campaign’s date and time. MailWizz allows you to schedule a campaign, and sometimes, you might think you have set it to be sent in the next two mins, but you set it for the wrong day or time. Ensure you have the correct timezone set on your profile page. You can go to your profile by clicking on your name in the top right corner. You can select the timezone of the country you are residing in. It is essential to set this correctly, or your timings will not match your expectations, and your campaigns are not sending or feel stuck.